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Support
Customer Service
You'll handle inbound support across email and chat: answering questions, troubleshooting account and billing issues, and escalating bugs to the team. We want someone patient, clear, and genuinely helpful — the kind of person users remember for the right reasons.
Perks
- Fully remote — work from anywhere in the UK
- Core hours 9am–4pm, paid for a full 35-hour week
- Fridays: 2-hour lunch break (1 hour paid)
What we're looking for
- Excellent written English and a warm, professional tone
- Experience in customer support (SaaS or tech preferred)
- Comfort learning new tools quickly and following internal runbooks
- Organised — you can manage a queue without letting tickets slip
- Empathy for makers and developers who hit frustrating blockers