Refund and Cancellation Policy

1. Cancelling a subscription

You can cancel Boost or Super Boost at any time in Settings → Subscriptions → Cancel. You don't need to contact us. Cancelling stops all future payments.

Your Boost keeps working until the end of the month you've already paid for. Then it ends, and you aren't charged again. Until then, you can change your mind with Resume.

If you can't see a Cancel button for a subscription, email support@striqr.com and we'll cancel it for you within one working day.

AI credits from your plan stay in your account after you cancel. Asking us to delete your account cancels your subscriptions too.

2. Our refund rule

Payments are final. Apart from Your legal right to cancel, When we always refund and Projects you buy, we don't give refunds for:

• the rest of a month after you cancel, or months you didn't use Striqr;
• AI credits, used or unused;
• projects you bought from other users;
• changing your mind.

AI credits have no cash value and can't be exchanged for money.

3. Your legal right to cancel (UK and EU)

In short: If you're a consumer in the UK or the EU, you have 14 days to change your mind, with the limits the law sets.

If you're a consumer in the UK or the European Union, the law gives you 14 days to cancel a purchase from us. The 14 days start on the day you buy.

• Boost and Super Boost. If you cancel your first payment for a plan within 14 days, we'll refund it. If you asked us to start your plan straight away when you subscribed, we'll keep an amount for the days you had it before you cancelled. Renewals after the first month don't come with a new 14 days.
• AI credits. You can cancel a purchase of credits within 14 days. If you asked at checkout to get the credits straight away, and agreed that you'd lose this right once you used them, the right ends when you first use them.
• Projects you buy. Where the law gives you a right to cancel a project purchase, it works the same way as for AI credits: it ends when you first copy or open your purchase, if you agreed to that at checkout.

To cancel, email support@striqr.com within the 14 days and tell us what you're cancelling. You can use this form, but you don't have to:

To Striqr LTD, 5th Floor, 167-169 Great Portland Street, London W1W 5PF, United Kingdom, support@striqr.com: I cancel my contract for: … Bought on: … My name: … The email address on my Striqr account: … Date: …

We'll refund you within 14 days of your message, to the card you paid with. You don't pay a fee for cancelling.

Separately from cancelling, consumer law also protects you if something you paid for is faulty or not as described. For example, you can ask us to fix it, or for a price reduction.

4. When we always refund

• We charged you twice, charged the wrong amount, or charged you after you cancelled.
• We close your account or end your plan without you breaking our Terms: we refund what you paid for time you won't get.
• We stop offering a paid plan or Striqr AI: we refund what you paid for time you won't get, and AI credits you bought and haven't used.
• We raised your plan's price and you tell us within 14 days of the first payment at the new price: we end your plan and refund the part of that month you won't use.
• Someone used your card without your permission. Tell us and your bank.

5. Projects you buy

When you buy a project from another user, you can copy it straight away, so purchases are final.

If a project you bought is clearly different from its description or doesn't open, press Report purchase next to it in your dashboard, or email us, within 14 days of buying it. If we agree there's a problem the seller can't fix, we'll refund you. Your right to make new copies of that project then ends.

6. Purchases in Discord

Boost, Super Boost, top-ups and the class plan bought in the Striqr app on Discord are sold through Discord. Discord handles their payments and refunds under its own rules, so ask Discord for a refund. We can't refund them ourselves. If Discord refunds a top-up, what's left of it is removed from your balance.

7. How to ask for a refund

Email support@striqr.com from the address on your Striqr account. Tell us the date and amount of the payment, and why you're asking. We'll reply within 5 working days. We send approved refunds to the card you paid with, and your bank may take 5 to 10 working days to show them.

8. Disputes with your bank

Please contact us before you dispute a payment with your bank: we can usually sort it out faster. While a dispute is open, we may pause what you bought with that payment. If your bank gives the money back to you, what you bought with it ends.

9. Contact us

Email support@striqr.com or write to Striqr LTD, 5th Floor, 167-169 Great Portland Street, London W1W 5PF, United Kingdom.