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Support
Customer Service
You'll handle inbound support across email and chat: answering questions, troubleshooting account and billing issues, and escalating bugs to the team. We want someone patient, clear, and genuinely helpful. The kind of person users remember for the right reasons.
Perks
- Fully remote. Work from anywhere in the UK
- Core hours 9am–4pm, paid for a full 35-hour week
- Fridays: 2-hour lunch break (1 hour paid)
What we're looking for
- Excellent written English and a warm, professional tone
- Experience in customer support (SaaS or tech preferred)
- Comfort learning new tools quickly and following internal runbooks
- Organised: you can manage a queue without letting tickets slip
- Empathy for makers and developers who hit frustrating blockers